FAQ

Please check your spam box or junk mail; since it's an automated process, it might take a bit longer than expected. If you haven't received it within a few hours, don't hesitate to get in touch with us at info@richrivano.com.

As soon as your package is on its way, you'll automatically receive a tracking code to follow its journey.

For order cancellation inquiries, please reach out asap to us at info@richrivano.com or give us a call at 010 4844 521.

Your order might be delayed if the product is out of stock, or it's taking longer to arrive from the supplier. Rest assured, items in stock are dispatched within 1-3 business days.

We don't offer urgent deliveries. If receiving your item by a specific time is crucial, we recommend contacting us at info@richrivano.com or 010 4844 521 to discuss your needs, although we can't promise exceptions.

If your online purchase doesn't live up to your expectations, feel free to return it within 14 days of receipt. Please note, purchases made in-store are final and cannot be exchanged or returned.

Your invoice is sent with your order confirmation. If it's misplaced, simply email us at  info@richrivano.com   with your order details to request another copy.