Discover our unmissable Boutique in Rotterdam South or shop the finest selection online at RICHRIVANO.com.

Shipping costs, calculated at checkout, vary by country. We ship within the BeNeLux using DHL, and UPS for other EU countries. Please note, we do not deliver outside the EU.

Your parcel will be carefully delivered by UPS or DHL, and you'll be asked to sign upon receipt.

We typically instruct couriers not to deliver to neighbors, but it is not guaranteed. Please track your parcel using the provided track & trace code.

If you miss a delivery, consult the track & trace code to reschedule or locate your parcel at the nearest collection point.

If the order has not been delivered (not even to the neighbors), you may have to collect your package at the nearest collection point. Keep consulting the track & trace code to see where your parcel is.

All parcels are shipped insured. If your parcel hasn't arrived within a week, contact us for investigation. In cases of damage or loss, we will either resend the order or provide a refund.

Urgent delivery requests cannot be accommodated as we prioritize quality.